Privacy Policy – RoofPro Exteriors (A Division of RVA Home Services Group)
Last Updated: October 14, 2025
RoofPro Exteriors is a division of RVA Home Services Group, serving homeowners across the Greater Richmond, Virginia area. This Privacy Policy explains how we collect, use, and protect your information when you visit https://roofproexteriors.com, contact us by phone or email, or engage our services. By using our Site or submitting information to us, you consent to the terms described below.
1. Who We Are
RoofPro Exteriors is part of RVA Home Services Group, a Virginia-based home improvement organization that provides exterior renovation services, including roofing, siding, and gutter installation and repair. All data collected by RoofPro Exteriors is processed and managed by RVA Home Services Group in accordance with this Privacy Policy.
Contact Information
- Parent Company: RVA Home Services Group
- Email: roofproexterior@gmail.com
- Phone: (804) 657-4546
- Service Area: Greater Richmond, Virginia
2. Information We Collect
We collect both personal and non-personal information to provide accurate quotes, schedule services, and improve customer experience. This may include:
a. Information You Provide
- Name, phone number, and email address
- Property address and project details
- Insurance information (if applicable for claims work)
- Any photos, notes, or documents you voluntarily submit
b. Information Automatically Collected
- IP address, browser type, and operating system
- Device identifiers and general location data
- Site interaction data (pages visited, time spent, referral sources)
c. Information from Third Parties
We may receive limited data from advertising platforms (such as Google Ads or Meta Ads) and analytics providers to improve targeting, performance measurement, and outreach relevance.
3. How We Use Your Information
- Respond to inquiries, provide estimates, and manage projects
- Schedule and confirm appointments
- Assist with insurance-related repairs and documentation
- Send service updates, maintenance reminders, or promotional offers (only if you opt-in)
- Improve website performance, marketing, and customer experience
- Comply with applicable legal and insurance requirements
We will never sell or lease your personal data.
4. Communication Consent
By submitting a form, calling, or emailing us, you consent to being contacted by RoofPro Exteriors / RVA Home Services Group through email, phone, or SMS for project-related or marketing communications. Message and data rates may apply.
You may withdraw your consent at any time by:
- Replying STOP to text messages,
- Clicking “Unsubscribe” in emails, or
- Contacting us directly at roofproexterior@gmail.com.
5. Cookies and Tracking
Our website uses cookies and tracking technologies such as:
- Google Analytics for site metrics
- Meta Pixel for ad performance and retargeting
- Session cookies to maintain website functionality
Cookies help us improve performance and personalize content. You can disable cookies in your browser settings, though certain site features may not function properly without them.
6. Information Sharing
We limit data sharing strictly to what’s necessary to operate our business. We may share limited information with:
- Hosting providers and cloud-storage vendors
- Marketing or analytics partners
- Subcontractors or affiliates involved in fulfilling your project
All third-party vendors are required to maintain confidentiality and security consistent with this Policy. We do not sell, rent, or trade personal information.
7. Data Retention
We retain project-related data for as long as needed to:
- Complete your project and comply with warranty or service obligations,
- Meet insurance or legal requirements, and
- Maintain internal business records (typically no more than 24 months after project completion).
At your request, we can delete or anonymize your personal information unless retention is legally required.
8. Data Security
RVA Home Services Group uses industry-standard safeguards — including encrypted connections, password-protected systems, and restricted access — to protect your personal data. However, no online transmission is entirely secure; you acknowledge that information submitted electronically is done at your own risk.
9. Children’s Privacy
Our website and services are directed toward adults. We do not knowingly collect or store information from children under the age of 13. If we discover such data, it will be deleted immediately.
10. Links to Other Websites
Our Site may link to third-party websites or social-media pages (e.g., Facebook, Instagram). We are not responsible for the privacy practices or content of those external websites.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for communications
- Request a copy of data we maintain about you
To exercise these rights, email us at roofproexterior@gmail.com with the subject line “Privacy Request.” We will respond within a reasonable period, typically within 30 days.
12. Data Transfers
RoofPro Exteriors operates in the United States. If you access our Site from outside the U.S., you understand that your information will be transferred to and processed in the United States under this Privacy Policy.
13. Legal Basis for Processing (GDPR Notice)
For users within the European Economic Area (EEA), we rely on the following legal bases for processing:
- Consent: When you voluntarily submit forms or subscribe.
- Contractual necessity: To perform requested services.
- Legitimate interests: To improve operations, marketing, and security.
14. Updates to This Policy
We may revise this Privacy Policy periodically to reflect legal, operational, or service changes. Revisions will appear on this page with a new “Last Updated” date. Continued use of our Site after changes indicates acceptance of the updated terms.
15. Contact Us
RoofPro Exteriors – A Division of RVA Home Services Group
Email: roofproexterior@gmail.com
Phone: (804) 657-4546
Website: https://roofproexteriors.com
Mailing Address: Greater Richmond, Virginia